A feature of modern business communications with the potential to greatly benefit your organisation is call recording. As long as laws and other regulations governing surveillance and data privacy are respected, the recording of phone calls and the keeping of call transcripts can bring several advantages. But many businesses may not be enjoying these benefits,…Details
Music on “Hold” is just one way in which telecom audio can be used by your business. And it’s a way that can irritate and alienate customers who may have to spend several minutes or more, listening to elevator tunes from the 1970s or (worse) your sales department’s interpretation of “cool modern sounds.” It’s no coincidence that 60% of customers tend to hang up the phone after waiting on hold for one minute.Details
Call recording is often cited as one of the most beneficial tools provided by business telecommunications systems. But while recording phone calls can provide several advantages to an enterprise, businesses must tread carefully when doing so – especially in a digital economy and communications environment where data privacy and the rights of the individual are…Details
With what’s fast becoming the majority of businesses having some form of remote, home-based, or mobile workforce, there’s an increasing demand for business phones capable of giving all workers access to corporate networks, communications systems, and other resources. Mobile phones are ideal, in this regard. But then the question arises, which platform – Android or…Details
For digital communications using VoIP (Voice over Internet Protocol), a SIP trunk acts like the virtual equivalent to a set of physical telephone lines. SIP trunking also provides several benefits for business users, three of which we’ll be discussing in this article. First, though…
In this article, we’ll be looking at some of the underlying principles of fibre optic technology and examining the principal reasons why a leased line is an option very much worth considering, for your business communications.Details
Over the lifetime of your business, your telephone system will be called upon to undergo a number of changes, to keep pace with both physical and market conditions. Your business may expand or diversify for any number of reasons – seasonal demand, an increase in staff numbers, a relocation to larger premises, or a…Details
It’s not the first thing that comes to mind when you think of a business telephone system, but the network of cables connecting your internal hardware – and your business, to the wider telecommunications infrastructure outside is crucial – which is why structured cabling is such a popular choice.