Call recording from LG Networks
Call recording is a handy phone system feature that records all inbound and outbound calls that pass through a business’ telephone line. It’s a very straight-forward piece of call management software that’s compatible with the vast majority of UK phone systems. Just like your emails, the recorded calls are stored in a private inbox that can be accessed from an office PC.
Important information such as the caller ID, date & time, and duration are displayed for each recorded call, helping to easily locate and organise your conversations. Whatever the reason or need may be, finding a specific call for playback has never been easier:
Performance at a glance.
Call reporting & monitoring software
Call reporting assists your business by displaying visual reports on call analytics for all employees inside your business. It’s a key tool for being able to identify certain trends and performances and make decisions based upon data.
Along with the appropriate software, LG Networks provide the stunning visual displays which can be a great benefit to the office manager or call centre supervisor; being able to see at a glance how many calls have been made, answered and lost in a day. Reports can be tailored to meet individual office requirements, such as producing weekly and monthly stat reports, all of which are easily viewed and accessed from an office PC.
- Give instant information on who is performing well
- Identify those who may be struggling to perform
- Generate simple reports on individual or group performance