Does Call Recording have to be expensive?

A feature of modern business communications with the potential to greatly benefit your organisation is call recording. As long as laws and other regulations governing surveillance and data privacy are respected, the recording of phone calls and the keeping of call transcripts can bring several advantages. But many businesses may not be enjoying these benefits,…

8 ways to use Telecom Audio in your business

 

Music on “Hold” is just one way in which telecom audio can be used by your business. And it’s a way that can irritate and alienate customers who may have to spend several minutes or more, listening to elevator tunes from the 1970s or (worse) your sales department’s interpretation of “cool modern sounds.” It’s no coincidence that 60% of customers tend to hang up the phone after waiting on hold for one minute.

Do I need to tell customers and staff that I’m recording phone calls?

Call recording is often cited as one of the most beneficial tools provided by business telecommunications systems. But while recording phone calls can provide several advantages to an enterprise, businesses must tread carefully when doing so – especially in a digital economy and communications environment where data privacy and the rights of the individual are…

Top ten things to consider when choosing between iPhone and Samsung Galaxy

With what’s fast becoming the majority of businesses having some form of remote, home-based, or mobile workforce, there’s an increasing demand for business phones capable of giving all workers access to corporate networks, communications systems, and other resources. Mobile phones are ideal, in this regard. But then the question arises, which platform – Android or…

9 Benefits of Upgrading to VoIP

Converting voice signals into digital information and using the internet as its medium of transmission, VoIP or Voice over Internet Protocol provides a modern-age alternative to traditional systems of telephony.   And with support for legacy systems such as the public switched telephone network (PSTN) and integrated systems digital network (ISDN) being gradually phased out,…

VoIP LN Networks

VoIP for Your Business in 2018

The business telephone system of today looks vastly different from its ancestors of even as recently as ten years ago. Technologies such as SIP (Session Initiation Protocol), VoIP (Voice over Internet Protocol, or IP), and the environments of Unified Communications (UC) have brought about the merging of voice and data streams to enable smoother and…