Hosted
Hosted Telephony is an alternative to a traditional ‘PBX’ telephone system.
Hosted telephony users lease a small slice of the Providers virtual system, which means that they don’t have to invest in capital equipment. The low start up costs result in a higher operating cost, but there are advantages of scalability and flexibility. LGN offer two main systems, both of which are high-spec solutions.
CISCO
The world brand leader in high-spec IT solutions, we offer a variety of different Cisco handsets for differing solutions.
POLYCOM
We use Polycom handsets in our office, and actually find they are better sound quality than the Cisco handsets. Functionality is very similar on both, but the Polycoms do offer enhanced acoustics.
Hosted Telephony
Hosted Telephony is an alternative to a traditional ‘PBX’ telephone system. Hosted telephony users lease a small slice of the Providers virtual system, which means that they don’t have to invest in capital equipment. The low start up costs result in a higher operating cost, but there are advantages of scalability and flexibility. LGN offer two main systems, both of which are high-spec solutions.
CISCO
The world brand leader in high-spec IT solutions, we offer a variety of different Cisco handsets for differing solutions.
POLYCOM
We use Polycom handsets in our office, and actually find they are better sound quality than the Cisco handsets. Functionality is very similar on both, but the Polycoms do offer enhanced acoustics.
The Essentials & The Techie Stuff
It is essential that you have a dedicated internet connection for your Hosted Telephony solution. To share Hosted phones with general internet browsing spells trouble. If you have a managed Leased Line and can ‘hive off’ 2Mb for ‘voice’ then this will support up to 30 users. However, most offices in theUKjust use ADSL broadband, and there you must be careful. Generally a hosted voice call will use about 100k per call and therefore if you have a 0.5Mb upload speed on your broadband, you will be OK for up to about 5 simultaneous calls. Please give us a ring to discuss in further detail, and how to check your bandwidth.
‘The Network’
The integrity of the Hosted Platform is critical. There are many hundreds of providers in theUK, and they vary tremendously in quality and reliability. After many years researching the industry, we finally teamed up with Titan in 2010, after becoming happy that their service provided the high level of service our clients expect.
About Titan
Titan has been supplying hosted solutions since the inception of the technology nearly 10 years ago & we have over 8000 users across the UK. By dealing with Titan you can be assured that we have unparalleled in-depth knowledge & experience in all areas of delivering hosted solutions for all types of businesses.
Titan’s hosted voice service users benefit from:-
Revenue Protection & Cost Reduction
Software upgrades included for the life of the contract
Reduced administration – no need for in house skills
No annual service contract
Utilise one wiring structure for all voice & data services
Free site to site calls & cheaper off net calls
Free on net calls throughout the world
Built in Disaster Recovery
Fully secure VPN
Improved Productivity
Home working functionality included
Integration with Microsoft Exchange
One platform for business wide unified communications
Full call recording & detailed call logging as standard
All voicemail messages delivered to your Inbox
Full contact centre available for enhanced agent features