When you choose a hosted VoIP system installation, you receive an internet-based phone system that works much in the same way as the traditional PBX outfits, only that its inner workings (transferring and switching etc.) are all carried out in the cloud (as opposed to a physical unit within a business’ premises or data cabinet).
One of the biggest advantages of hosted VoIP systems over traditional telephony is the ability to relocate phone numbers from one exchange to another. With traditional BT lines, moving location often means not being able to retain phone numbers, whereas cloud-based numbers can be moved anywhere in the world, at any time. Some ‘PBX’ systems now utilise VoIP for external lines instead of ISDN, therefore offering number portability (we refer to these as hybrid systems).
Is VoIP the right option?
The question of whether or not a hosted VoIP system installation is right for your business is largely dependant upon the availability of a reliable and fast(ish) internet connection. Without it, voice over IP should probably be discounted in favour of a traditional telephone system (eg ISDN lines).
VoIP is priced on a ‘per user’ basis that is determined by the functionality of the service required (call recording, voicemail and PC integration). With no initial outlay, this can leave room for an all-firing system, however costs tend to even out in the long term compared to a traditional system.