Terms & Conditions
Terms and Conditions of Business
London Gateway Networks Ltd (trading as LG Networks)
Company Number: 7437094
Registered Address: The Hermitage, 15a Shenfield Road, Brentwood, Essex, CM15 8AG
- Definitions
“Company” means London Gateway Networks Ltd trading as LG Networks.
“Customer” means the company purchasing goods or services.
“Services” means all managed IT services, VoIP, connectivity, licensing, support, and related offerings.
“Goods” means any hardware or physical equipment supplied.
“Agreement” means any contract formed between the Company and the Customer.
- Basis of Contract
2.1 These Terms apply to all goods and services supplied by the Company.
2.2 Acceptance of a quotation, order, or use of services constitutes acceptance.
2.3 These Terms override any Customer terms unless agreed in writing.
- Commencement and Term
3.1 Contracts commence from the date the service is installed and operational.
3.2 Unless otherwise agreed, all services are provided on a minimum 36-month term.
3.3 Agreements automatically renew for the same term at expiry.
3.4 Additional products or services added after the initial order will carry their own term unless stated.
3.5 Cancellation of service and/or automatic renewal notice must be:
30 days minimum (standard services)
90 days minimum (dedicated Ethernet / leased lines)
- Pricing, Billing and Payment
4.1 All prices are exclusive of VAT.
4.2 Billing structure:
Line rental, licences, and recurring services are billed monthly in advance
Usage-based charges are billed in arrears
4.3 All recurring monthly payments must be paid by Direct Debit.
4.4 A £15 + VAT monthly administration fee will be applied where Direct Debit is not used.
4.5 Invoices must be paid in accordance with stated terms.
4.6 The Company reserves the right to charge:
Statutory interest and or compensation under:
The Late Payment of Commercial Debts (Interest) Act 1998
The Late Payment of Commercial Debts Regulations 2002
The Late Payment of Commercial Debts Regulations 2013
- Hardware Supply and Finance
5.1 Hardware may be supplied either:
Outright purchase; or
Financed/spread over the contract term
5.2 Where hardware is financed:
Payments form part of the contractual monthly charges
Early termination will trigger all remaining payments becoming immediately due
- Title and Risk
6.1 Ownership of goods remains with the Company until paid in full.
6.2 The Company may: Repossess goods and/or enter Customer premises for recovery
6.3 Risk transfers upon delivery.
- Suspension and Termination
7.1 In the event of non-payment or breach of terms, the Company reserves the right to disable equipment and/or restrict or suspend services
7.2 Suspension does not waive the Customer’s obligation to pay.
7.3 Early termination by the Customer will result in:
Immediate liability for all remaining contract charges
- Services and Support
8.1 Support includes both remote and onsite services where agreed.
8.2 Standard support hours:
Monday to Friday, 09:00–17:30 (excluding UK Bank Holidays)
8.3 Only catastrophic failures are supported outside these hours.
8.4 Onsite visits may be chargeable unless included in the service agreement.
- Third-Party Providers
9.1 The Company acts as a reseller of services from providers including:
BT, Openreach, Virgin Media, EE, Vodafone, O2 and others.
9.2 The Company is not liable for:
Failures, delays or faults caused by third-party networks or suppliers.
9.3 Missed appointment charges raised by third-party suppliers.
- Price Changes
10.1 The Company reserves the right to apply mid-contract price increases when imposed by suppliers.
10.2 Reasonable notice will be provided where possible.
- VoIP Services
11.1 VoIP services are dependent on:
Internet connectivity
Power availability
11.2 The Customer acknowledges that:
Emergency calls (999/112) may not function during outages
11.3 The Customer is responsible for ensuring suitable backup arrangements where required.
- Inclusive calls include UK numbers 01, 02, 03 & 07 (O2, Vodafone, EE & Three)
- Calls diverted at a network level are not included within any free call bundles
- Customer Responsibilities
12.1 The Customer must:
Provide a safe and suitable installation environment
Maintain internal network and equipment
Ensure appropriate data backups
12.2 Unless explicitly included, backup and disaster recovery remain the Customer’s responsibility.
- Data Protection (GDPR)
13.1 Both parties shall comply with:
UK GDPR
Data Protection Act 2018
13.2 The Company shall:
Process personal data only as necessary
Implement appropriate technical and organisational measures
13.3 The Customer remains the Data Controller unless otherwise agreed.
- Limitation of Liability
14.1 The Company shall not be liable for:
Loss of profits
Loss of business
Loss of data
Indirect or consequential losses
14.2 The Company shall not be held accountable for any business losses resulting from failure of a product or service.
14.3 Liability is limited to fees paid in the previous 3 months.
14.4 Nothing excludes liability for death or personal injury caused by negligence.
- Force Majeure
15.1 The Company is not liable for failure due to events beyond its control, including:
Supplier outages
Network failures
Acts of God
Government actions
- Intellectual Property
16.1 All intellectual property remains the property of the Company or its licensors.
- Entire Agreement
17.1 These Terms constitute the entire agreement.
17.2 Variations must be agreed in writing.
- Governing Law
18.1 These Terms are governed by the laws of England and Wales.
18.2 Disputes are subject to the jurisdiction of English courts.
- Acceptance
Use of services or acceptance of a quotation constitutes acceptance of these Terms.