Client Background
The Shangri-La Hotel, occupying 18 floors of The Shard, is a luxury destination in London, offering unparalleled views, exceptional service, and state-of-the-art amenities. As one of the city’s most prestigious hotels, its data infrastructure needed to support high-speed connectivity and advanced services for guests and operations across multiple floors.
The Challenge
The Shangri-La Hotel faced a critical situation when a previous contractor was unable to complete a data network installation as specified. The project had stalled, leaving the main contractor with an incomplete and unreliable network that was insufficient to meet the clients operational and guest demands. With tight timelines and the need to ensure a seamless guest experience, they turned to LG Networks to rescue the project and deliver a robust, high-performance solution of over ten thousand outlets across 18 floors.
The Solution
LG Networks took immediate action, beginning with a comprehensive audit of the existing infrastructure to identify gaps and areas requiring rectification. The team discovered a lack of consistent cabling standards, incomplete connections, and inadequate hardware that did not align with the hotel’s specifications or the high-performance requirements of a luxury hotel.
To address these issues, LG Networks implemented a fully re-engineered solution. This included installing high-speed structured cabling, optimised for reliable connectivity across all 18 floors. Advanced data switches and access points were deployed to provide seamless, high-speed internet for both guests and staff, ensuring robust coverage throughout the hotel.
Coordination and meticulous planning were critical to the project’s success. LG Networks worked closely with the hotel’s management team and other contractors to minimise disruption to ongoing operations. Teams operated efficiently and discreetly, ensuring that the project progressed rapidly without impacting guest experiences.
The Result
The completed data network met and exceeded The Shangri-La Hotel’s expectations. Guests and staff now benefit from high-speed, uninterrupted connectivity across all areas, enabling smooth operations and an enhanced guest experience. The new infrastructure supports a wide range of services, including smart room controls, high-definition streaming, and secure administrative systems.
The project was delivered on time and to the highest standards, rescuing the hotel’s critical data infrastructure and restoring confidence in the overall refurbishment. The success of LG Networks’ intervention solidified their reputation as a reliable partner for high-profile, complex projects.
Conclusion
LG Networks’ ability to rescue and complete The Shangri-La Hotel’s data project at The Shard demonstrates their expertise in handling challenging, large-scale assignments. By delivering a robust, high-performance network across 18 floors, LG Networks ensured that The Shangri-La could maintain its reputation as a world-class luxury destination. This case study highlights LG Networks’ commitment to delivering tailored solutions under pressure, ensuring operational excellence and client satisfaction.