Client Background
SGM Window Manufacturing, a leading Basildon-based provider of high-quality windows and doors, has been a trusted name in the industry for decades. Their commitment to precision, reliability and exceptional customer service has driven their success. To support their operations and maintain their competitive edge, SGM Window Manufacturing requires robust IT, communication and security solutions that evolve with their growing business needs.

The Challenge
Over a decade ago, SGM Window Manufacturing needed a high-speed internet connection and reliable data network to underpin their manufacturing operations and office functions. As their business expanded, they faced increasing demands for advanced communication systems, mobile connectivity and enhanced security infrastructure to support their staff and operations effectively. SGM required a partner who could grow with them, delivering tailored, scalable solutions to meet their evolving needs.

The Solution
LG Networks has been a trusted partner for SGM Window Manufacturing for over 10 years, providing a suite of IT and communication solutions that have grown alongside the company. Initially, LG Networks implemented a high-speed gigabit internet connection and a robust data network, enabling efficient connectivity for office and manufacturing operations.
As SGM’s requirements evolved, LG Networks expanded their services to include a fully hosted VoIP system. This system enhanced internal and external communication with features like HD audio, call routing and voicemail-to-email integration, improving efficiency and responsiveness across the business. To further support communication needs, LG Networks supplied company mobiles on the EE network, ensuring reliable mobile connectivity for employees working offsite or in the field.
Recognising the importance of security, LG Networks also installed an advanced HD CCTV system across SGM’s premises. The system includes high-definition cameras strategically positioned to monitor critical areas, providing crystal-clear visuals and peace of mind. This comprehensive surveillance setup ensures the safety of both assets and personnel, reinforcing SGM’s commitment to a secure working environment.

The Result
Over the past decade, LG Networks’ support has allowed SGM Window Manufacturing to maintain a strong technological foundation while adapting to new challenges and opportunities. The gigabit internet connection and data network have provided a consistent backbone for their operations, ensuring efficiency and reliability. The hosted VoIP system streamlined communications, enhancing customer service and internal collaboration.
The addition of company mobiles on the EE network improved connectivity for field staff, ensuring seamless communication – regardless of location. Meanwhile, the HD CCTV system bolstered security, reducing risk and safeguarding the premises. With LG Networks’ scalable and reliable solutions, SGM has been able to focus on delivering excellent products and services to their customers without worrying about IT or communication issues.
Conclusion
LG Networks’ long-standing partnership with SGM Window Manufacturing demonstrates their ability to provide tailored, future-proof solutions that grow with their clients. From gigabit internet and data networks to hosted VoIP, company mobiles and HD CCTV, LG Networks has consistently delivered the tools and infrastructure needed for SGM to thrive. This case study highlights LG Networks’ commitment to supporting businesses with comprehensive, scalable solutions that meet the demands of today and tomorrow.

LG Networks have been our trusted partner for over ten years, supporting us with internet, data cabling, VoIP, and company mobiles. Having a single point of contact for all our communications needs has been incredibly convenient and saved us so much time. Their service is always fast, reliable, and of the highest quality. Whenever we need support, the team is there straight away with a solution. We couldn’t ask for better service
Gavin Smith, Managing Director, SGM Window Manufacturing

Can we help with your project?
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip.