Client Background
Renault Trucks, a leading global provider of heavy-duty vehicles, operates a vast network of dealerships across the UK. To deliver exceptional service and maintain clear communication with clients and internal teams, Renault Trucks requires reliable internet and voice systems that meet the unique demands of their industry. Their expansive dealership network needs cohesive, business-grade connectivity and VoIP capabilities to support seamless customer service and operations.

The Challenge
Before LG Networks’ involvement, Renault Trucks UK faced connectivity inconsistencies across its dealership network, with each location experiencing varied internet speeds and connection stability. This impacted everything from timely customer support to inter-dealership communication. Renault Trucks also required a dependable, high-quality VoIP system that could seamlessly integrate with their operations to allow uninterrupted communication – a necessity for managing logistics, customer inquiries and inter-branch coordination. They needed a centralised solution that would provide uniform quality and performance across all UK locations, enhancing both their digital infrastructure and communication efficiency.

The Solution
LG Networks conducted an initial audit to assess the specific internet and VoIP needs of each Renault Trucks dealership location. After identifying existing bottlenecks and performance gaps, LG Networks implemented a standardised, high-capacity internet solution tailored to meet business-grade demands across all dealerships. The upgrade included installing high-speed fibre connections at each location to ensure uniform internet performance, with optimised bandwidth to handle high data traffic and support additional services like streaming and video conferencing for operational needs.
To address the need for high-quality communication, LG Networks deployed an advanced VoIP system throughout the network. The VoIP system offered HD audio quality, and included features like call routing, voicemail-to-email and analytics reporting. The network design enabled seamless scalability, allowing additional dealership locations to be connected quickly without compromising system performance.

The Result
Renault Trucks saw immediate improvements following the deployment of LG Networks’ internet and VoIP solution. Internet speeds and connectivity became consistent across all dealership locations, enabling quick data access and enhanced digital service capabilities. The VoIP system provided crystal-clear call quality, allowing teams to communicate effectively and respond faster to customer enquiries. This streamlined communication and empowered sales teams to handle enquiries more efficiently, leading to an increase in customer satisfaction scores.
The upgraded network also optimised internal communication, allowing teams at different dealerships to collaborate more effectively and reducing delays in coordination. This improved Renault Trucks’ ability to deliver on-time responses for sales and support services.
Conclusion
LG Networks’ business-grade internet and VoIP installation gave Renault Trucks UK the consistent, high-performance network they needed to support their operations across a large dealership network. With a robust, unified infrastructure in place, Renault Trucks can now focus on providing top-quality service to customers, assured that their communications and digital capabilities will support growth and operational excellence across the UK. This partnership highlights LG Networks’ commitment to designing tailored solutions that meet the specific needs of large-scale, customer-focused organisations.

LG Networks has always offered us a great service, and they were the logical choice. They’re a local company and are very quick to respond to any issues we may have for our phones and networks. It certainly makes sense for us to have one company cover all of these aspects.
Paul Ayer, Dealer Point Manager
Renault Trucks Essex

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